OUR FAQS See Frequently Asked Questions
1. General Company Information
1. When was LEK 1 Electronics founded?
LEK 1 Electronics was founded on 16th August 2025.
2. Is LEK 1 Electronics a licensed company?
Yes, we are officially licensed and registered with the Ministry of Commerce under registration number 5000514368.
3. Where is LEK 1 Electronics located?
We are based in Cambodia and serve customers nationwide.
5. Do you only work with households, or do you serve businesses too?
We specialize in repair, cleaning, installation, and maintenance of air conditioners, laundry machines, refrigerators, and other electronic appliances.
6. What makes LEK 1 Electronics different from other service providers?
We combine professionalism, reliability, affordable pricing, and guaranteed long-term results.
7. Do you offer warranty on your services?
Yes, depending on the service, we offer warranties ranging from 3 months to 1 year.
8. Do you sell electronics or only repair them?
Currently, we focus on repair, cleaning, and maintenance.
9. Do you provide emergency repair services?
Yes, urgent repair services are available upon request.
10. What is your mission?
To deliver high-quality, reliable, and affordable electronic services across Cambodia.
2. Air Conditioning Services
11. Do you repair air conditioners?
Yes, we repair all types and brands of air conditioners.
12. Do you offer AC cleaning services?
Yes, we provide thorough air conditioner cleaning to improve performance and air quality.
13. How often should I clean my air conditioner?
At least every 3–6 months, depending on usage.
14. Can you install a new air conditioner?
Yes, we offer professional AC installation services.
15. Do you provide gas refilling for AC units?
Yes, we provide gas refilling for all AC types.
16. What brands of air conditioners do you service?
We service all major brands available in Cambodia.
17. Do you provide regular maintenance packages for air conditioners?
Yes, we offer customized maintenance contracts.
18. Will cleaning my AC reduce electricity bills?
Yes, a clean AC works more efficiently and consumes less energy.
19. Do you repair inverter AC systems?
Yes, we specialize in both inverter and non-inverter systems.
20. How long does an AC cleaning take?
Usually between 30 minutes to 1 hour per unit.
3. Laundry Machine Services
21. Do you repair washing machines?
Yes, we repair all types, including top-load and front-load machines.
22. Do you provide washing machine cleaning?
Yes, we provide deep cleaning to remove dirt, mold, and odor.
23. Do you fix both household and industrial washing machines?
Yes, we service both domestic and commercial machines.
24. Can you replace damaged washing machine parts?
Yes, we replace faulty parts with original or high-quality alternatives.
25. How long does a typical washing machine repair take?
Most repairs are completed within 1–2 hours.
26. Do you fix dryers as well?
Yes, we repair standalone dryers and washer-dryer combos.
27. Do you offer preventive maintenance for washing machines?
Yes, to help extend the machine’s lifespan.
28. What brands of washing machines do you service?
We service all major brands available in Cambodia.
29. Can you repair water leakage issues?
Yes, we fix leaks, drainage, and water pump issues.
30. Do you provide warranty for washing machine repairs?
Yes, we provide a repair warranty of 3–6 months.
4. Refrigerator Services
31. Do you repair refrigerators?
Yes, we repair all types, including single-door, double-door, and commercial fridges.
32. Do you provide refrigerator cleaning?
Yes, we provide interior and exterior cleaning for better hygiene.
33. Do you fix cooling problems?
Yes, we repair compressors, gas leaks, and cooling system issues.
34. Can you replace fridge parts?
Yes, we replace thermostats, compressors, fans, and more.
35. Do you repair freezers as well?
Yes, we repair standalone and built-in freezers.
36. What brands of refrigerators do you service?
We work with all major brands.
37. Do you provide gas refilling for fridges?
Yes, we refill refrigerant gas as required.
38. Can you fix noisy refrigerators?
Yes, we troubleshoot and repair unusual noises.
39. How long does refrigerator repair usually take?
Most repairs are completed within 1–3 hours.
40. Do you provide a warranty for fridge repair?
Yes, depending on the repair, warranty ranges from 3–6 months.
5. Other Electronic Services
41. Do you repair microwaves?
Yes, LEK 1 Electronics provides repair services for all types and brands of microwaves, including fixing heating issues, wiring problems, and malfunctioning parts.
42. Do you fix rice cookers?
Yes, we repair rice cookers of all sizes and brands, addressing problems such as heating element failure, wiring issues, or damaged lids.
43. Do you repair televisions?
Yes, we repair LED, LCD, and Smart TVs, including screen, sound, power, and connectivity issues.
44. Can you fix small kitchen appliances?
Yes, we service a wide range of small kitchen appliances such as blenders, toasters, kettles, and more.
45. Do you install electronic equipment for businesses?
Yes, we provide installation and setup for electronic equipment in offices, shops, and other business locations.
46. Do you service office electronics like printers and copiers?
Yes, we repair and maintain printers, copiers, scanners, and other office electronics.
47. Do you repair fans and cooling units?
Yes, we fix electric fans, exhaust fans, and portable cooling units.
48. Do you handle electrical wiring for electronics?
Yes, our team is trained to manage electrical wiring, connections, and safety checks for electronic devices.
49. Do you fix water dispensers?
Yes, we repair hot and cold water dispensers, including filter replacement, cooling system repair, and cleaning services.
50. Do you repair sound systems and speakers?
Yes, we repair home theaters, sound systems, and speakers to restore clear sound quality and proper performance.
6. Pricing & Payments
51. How much do your services cost?
Prices vary depending on the type of service and appliance, but we always keep our rates competitive and transparent. A cost estimate is provided before any work begins.
52. Do you provide free inspections?
Yes, in many cases we provide a free initial inspection. For complex or large-scale projects, inspection fees may apply, but they will be clearly communicated in advance.
53. Do you offer package deals for multiple services?
Yes, we provide package pricing for customers who request multiple services, such as cleaning and repairing several appliances at the same time.
54. Are your prices negotiable?
Our prices are already designed to be affordable, but we can discuss special arrangements for long-term clients or bulk service requests.
55. Do you provide detailed invoices?
Yes, every customer receives a clear and itemized invoice outlining the cost of labor, spare parts, and other charges.
56. Do you charge extra for emergency repairs?
Yes, emergency or late-night repairs may include a small additional fee, which will always be explained before service begins.
57. Do you accept cash payments?
Yes, we accept cash payments for all services.
58. Do you accept digital payments (ABA, Wing, etc.)?
Yes, we accept payments through ABA, Wing, and other popular digital payment methods in Cambodia for customer convenience.
59. Do you require upfront payment?
No, in most cases payment is made after service is completed. For large projects or part orders, a deposit may be required.
60. Do you provide discounts for loyal customers?
Yes, we value our long-term customers and offer loyalty discounts, seasonal promotions, and referral bonuses.
7. Booking & Scheduling
61. How do I book a service?
You can book a service by calling our hotline, messaging us on social media, or visiting our office in person.
62. Can I book online?
Yes, we accept bookings through our official website and social media platforms like Facebook and Telegram.
63. Do you provide same-day service?
Yes, same-day service is available in many cases, depending on technician availability and the type of service required.
64. Can I schedule a service on weekends?
Yes, we offer weekend services to fit your schedule and provide maximum convenience.
65. Do you work on public holidays?
In most cases, yes. We provide services on selected public holidays, especially for urgent repairs.
66. Can I reschedule an appointment?
Yes, appointments can be rescheduled easily with prior notice, either by phone or online.
67. Do you provide reminders before the technician arrives?
Yes, we send reminders by call or message to confirm your appointment before our technician arrives.
68. Do you offer flexible service hours?
Yes, we provide flexible time slots, including mornings, afternoons, evenings, and even urgent late-night repairs when necessary.
69. How far in advance should I book?
While same-day bookings are possible, we recommend booking at least 1–2 days in advance to secure your preferred time slot.
70. Do you charge cancellation fees?
No, we do not charge cancellation fees if you inform us in advance. Last-minute cancellations may be subject to a small fee to cover technician scheduling.
8. Technicians & Expertise
71. Are your technicians trained?
Yes, all of our technicians receive professional training to ensure they can handle a wide variety of electronics and appliances.
72. Do your technicians have certifications?
Yes, our team includes certified technicians who are qualified to perform safe and reliable repairs and installations.
73. Do you provide uniforms for technicians?
Yes, our technicians wear company uniforms to maintain professionalism and ensure easy identification when visiting customers.
74. Are your technicians background-checked?
Yes, every technician undergoes a background check to ensure customer safety and trust.
75. Do technicians bring their own tools?
Yes, our technicians come fully equipped with professional tools and diagnostic equipment to complete the job efficiently.
76. Can I request the same technician for future service?
Yes, we try to accommodate customer requests for the same technician, especially for ongoing or repeat services.
77. Do you train your technicians regularly?
Yes, we provide continuous training to keep our technicians updated with the latest repair methods and technologies.
78. Do you provide customer service support?
Yes, our technicians are supported by a dedicated customer service team to assist with scheduling, inquiries, and after-service support.
79. Are your staff friendly and professional?
Yes, we emphasize not only technical expertise but also polite, respectful, and professional behavior at every service call.
80. Do you provide consultation before repair?
Yes, our technicians always explain the problem, suggest solutions, and provide cost estimates before beginning any repair.
9. Warranty & Guarantees
81. Do your services come with warranty?
Yes, all of our repair and maintenance services come with a warranty to give customers peace of mind.
82. How long is the warranty period?
Our warranty period ranges from 3 to 12 months, depending on the type of service and parts used.
83. What does the warranty cover?
The warranty covers both labor and replacement parts, ensuring that customers are protected against recurring issues related to the service performed.
84. What if my appliance breaks again during the warranty?
If the same problem reoccurs within the warranty period, we will repair it again at no additional cost.
85. Do you provide written warranty proof?
Yes, customers receive a written warranty slip or digital confirmation after each service for easy reference.
86. Is there a warranty for spare parts?
Yes, all spare parts we provide come with a warranty, depending on the manufacturer’s guarantee.
87. Does warranty cover labor costs?
Yes, our warranty includes both the cost of replacement parts (if applicable) and labor charges, so customers don’t pay extra.
88. Do you offer money-back guarantees?
In rare cases where a repair cannot be completed as promised, we may provide a refund or alternative solution to ensure customer satisfaction.
89. Do you charge for follow-up visits under warranty?
No, follow-up visits during the warranty period are completely free of charge.
90. How do I claim warranty service?
Simply contact our customer service team by phone, social media, or in person with your warranty slip, and we will arrange a free follow-up service.
10. Customer Care & Support
91. How can I contact customer service?
You can reach our customer service team through phone, social media, or by visiting our office directly.
92. Do you have a hotline number?
Yes, we provide a dedicated hotline number for quick assistance with bookings, inquiries, and urgent requests.
93. Can I contact you via Facebook or Telegram?
Yes, we actively respond to messages and service requests through Facebook, Telegram, and other popular platforms in Cambodia.
94. Do you provide 24/7 support?
While our main office hours are limited, we do provide extended-hour and emergency support for urgent cases.
95. Can I give feedback about your services?
Yes, we welcome customer feedback through surveys, phone calls, or social media reviews to help us improve our services.
96. Do you have customer loyalty programs?
Yes, we offer loyalty rewards, referral discounts, and seasonal promotions for our repeat customers.
97. Do you provide after-service care tips?
Yes, our technicians provide simple maintenance and usage tips after each service to help extend the life of your appliances.
98. How do you handle customer complaints?
We take complaints seriously and resolve them promptly through our dedicated customer care team.
99. Can I recommend your services to others?
Absolutely! Many of our customers come from referrals, and we deeply appreciate when satisfied clients recommend us to friends and family.
100. Why should I choose LEK 1 Electronics?
You should choose LEK 1 Electronics because we combine professional expertise, reliable service, high-quality results, and customer-first care, ensuring that every client receives the best experience possible.
Our Dedicated Team Is Ready To Help You!
Fill out the form below and we’ll be in touch to discuss your needs.